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Privacy Policy

BE Speech Pathology Pty Ltd

Last updated: 17.1.2026

 

BE Speech Pathology Pty Ltd is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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This Privacy Policy explains how we collect, use, disclose and store your personal and health information.

1. What information we collect

We may collect personal and sensitive health information including:

  • Name, date of birth, address, email, phone number

  • Medicare, NDIS, DVA or private health insurance details

  • Referral information and medical history

  • Assessment results, therapy notes and reports

  • Audio/video recordings (where clinically required and with consent)

  • Information provided through online forms, telehealth sessions, emails and phone calls

2. How we collect information

Information is collected when you:

  • Complete intake or consent forms

  • Book appointments online

  • Attend assessments or therapy sessions

  • Communicate with us by phone, email or telehealth

  • Are referred by a GP, specialist, aged care facility, school, or other health professional (with your consent)

3. Why we collect your information

Your information is collected to:

  • Provide speech pathology assessment and therapy services

  • Communicate with you and coordinate your care

  • Prepare reports and progress notes

  • Process payments and claims (e.g. Medicare, NDIS, DVA, private health)

  • Meet legal, regulatory and professional obligations

4. Disclosure of information

We may share your information with:

  • Referring doctors and health professionals

  • Support coordinators, allied health providers, aged care facilities or schools (with consent)

  • Funding bodies such as NDIS, Medicare, DVA and private health insurers

  • Our secure practice management and telehealth systems

  • Regulatory bodies if required by law

We will not sell your information or use it for marketing without your consent.

5. Storage and security

Your information is stored securely in electronic clinical record systems that comply with Australian privacy and health record standards. We take reasonable steps to protect your information from misuse, loss, unauthorised access or disclosure.

6. Access and correction

You have the right to:

  • Access your personal and health information

  • Request corrections if information is inaccurate or incomplete

 

Requests can be made in writing to the contact details below.

7. Telehealth

For telehealth services, information may be transmitted electronically using secure video conferencing and clinical software platforms. By participating in telehealth, you consent to this form of information handling.

8. Complaints

If you have a concern about how your information has been handled, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Contact us

BE Speech Pathology Pty Ltd

Email: bethany@bespeechpathology.com

Phone: 0424 866 099

Website: www.bespeechpathology.com

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